Google Chrome has disabled support for Silverlight and Java applets with update 42 released April 14th. The VisualVault 4.0 Form Designer requires Silverlight and VisualVault version 3.5 requires a Java applet for file uploads. To enable Silverlight and Java Plugin support in Google Chrome enter: chrome://flags/ in the Chrome address bar. Scroll down to the heading “Enable NPAPI” and click the enable link. Close and re-open Chrome.
VisualVault version 4.0+ does not require a Java applet to upload files. We will be transitioning the VisualVault 4 Form Designer to an HTML5 interface in the future and removing the Silverlight requirement.
Internet Explorer, Firefox, and Safari continue to support the Silverlight and Java applet plugins.
After May 2015, some features/functionality may no longer work in IE7 and IE8 browsers. Bugs or performance issues that appear only when using IE7 and IE8 will not be investigated or fixed after the cutoff date.
We are giving you advanced notice to ensure you have as much time as possible to plan for alternative strategies. We strongly recommend that you and your company’s IT administrators upgrade to a supported browser prior to May 2015*.
Supported browsers are: IE9, IE10, IE11, Google Chrome, Firefox, and Safari
*Currently targeted for May 2015; date subject to change.
While users may still be able to access the service from IE7 and IE8 after May 2015, new and/or existing features and functionality may no longer work in these browsers. In addition, bugs or performance issues that appear only when using IE7 and IE8 will not be investigated or fixed after the cutoff date.